Frequently Asked Questions
Straight answers about our platform, services, and approach to hydration habits in New Zealand.
We are an educational platform based in Westgate, Auckland, that helps Kiwis build practical daily water habits. We provide free guides, a four-checkpoint rhythm framework, and optional paid consultation sessions.
No. Our content is general wellness information only. We do not diagnose, treat, or prevent any medical condition. For personal health concerns, please speak with your GP or a qualified health professional.
Needs vary by person, activity level, climate, and diet. Rather than prescribing a fixed amount, we encourage building consistent refill habits and paying attention to your own body's signals. A health professional can offer personalised guidance.
Auckland's municipal water supply is treated and monitored by Watercare. Annual quality reports are published publicly. If you have specific concerns about your household supply, check with Auckland Council or Watercare directly.
All website content and guides are free. Optional one-on-one consultation sessions are priced individually — we provide a clear quote before you commit. There are no subscriptions or hidden charges.
For paid services, you may request a cancellation within 14 days of purchase if the service has not been substantially delivered. See our Return Policy for full details. Your rights under the Consumer Guarantees Act 1993 always apply.
We collect only what you voluntarily provide through our contact form. Data is handled in accordance with the Privacy Act 2020. Read our full Privacy Policy for details on retention, security, and your rights.
No. Testimonials on our site reflect individual experiences shared voluntarily. Outcomes differ for everyone. We do not promise that you will achieve the same results.
We aim to respond within two business days during standard New Zealand business hours (Monday to Friday, excluding public holidays). For urgent health matters, please contact your GP or call 111 in an emergency.